About Us
Our Aim is to increase customer satisfaction, sell new products and services, assisted customers with specific needs, saved customers from canceling services and so much more. Companies have come to rely on our turf for expertise, quick turnaround times, flexibility, scalability and old fashioned caring. We've applied our best practices to the success of dozens of client campaigns. We've created new campaigns by consulting with our clients and customizing cost effective solutions. WERRCOMM Solutions Inc. doesn't pride itself on bells and whistles, rather, results and satisfied clients. Here's a summary of our collective experience. We can apply our contact center knowledge and marketing skills to virtually any direct marketing application.
Company Officers:
Chief Executive Officer: Wilbert T. Tolentino
Chief Operating Officer: Erimar S. Ortigas
Operation Leader:
Human Resource Leader: Raoul V. Barbosa
Manila Call Center Details
Introduction
- WERRCOMM Solutions Inc. operation has tremendous potential. This opportunity allows to expand its global footprint as well as offer new and existing clients a more efficient and cost effective model to expand their marketing initiatives.
Location
- After careful study and consideration, WERRCOMM Solutions Inc. chose the to locate its Asia site in Metro Manila, Philippines
- Manila is home to many multinational corporations including Accenture, Dell, IBM and KPMG
- Favorable government policies and incentives
- Located 20 minutes from Ninoy Aquino International Airport (NAIA) with flights from major Canadian & US cities
Technology
- Reliable power and telecommunications infrastructure
- Sophisticated voice and data networks provided by Philippines Long Distance Telecom (PLTD) and Bayan Telecommunications Inc.
Manpower
- High education level: approximately 325,000 college graduates enter job market annually
- English-speaking labour force with good knowledge of American vernacular
- Affinity for U.S. and Canadian culture
- Call Centre employment perceived as profession
- Employee attrition rates 5-18% vs. 100-250% (U.S.)
- Accelerated training cycles